At SoftwareSwifters, we are committed to ensuring your complete satisfaction with your purchase. This policy applies to purchases made and is designed to provide clarity on returns, exchanges, and refunds.

Right to Cancel
You have the right to cancel your purchase within 15 days without providing any reason. The cancellation period expires 15 days from the day of the conclusion of the contract. To exercise your right to cancel, please inform us by contacting SoftwareSwifters Ltd, 24-26 Arcadia Avenue, Fin009/14778, London, United Kingdom, N3 2JU, +44 7492 070403, or emailing [email protected]. You may use the cancellation form provided on our website, but it is not mandatory.

To meet the cancellation deadline, it is sufficient to send your communication before the 15-day period has expired.

Return Window & Product Condition
SoftwareSwifters offers a 120-day return window. We accept returns for both defective and non-defective products, provided the product is in new or slightly used condition.

Non-Delivery
If you do not receive a delivery email for your digital product, please check your spam or junk folder. If the email is not found, contact us at [email protected] for assistance. Claims for non-delivery must be submitted in writing within 7 days of the order date.

Exchanges
We also accept exchanges for products within the 120-day window. If you wish to exchange your product, it must be in new or slightly used condition. Please contact our customer support team to arrange an exchange.

Effects of Cancellation & Refunds
If you cancel your purchase or request a return, we will reimburse all payments received from you. Refunds will be processed using the same payment method as the original transaction, unless otherwise agreed. There are no restocking fees, and the refund will be processed within 15 days of approval.

Refund Processing Time
Although we process refunds immediately upon approval, your financial institution may take up to 15 days to reflect the refund in your account.

For more details, please refer to our policy at:
https://softwareswifters.com/refund_returns/

Need Help?
If you have any questions related to returns, exchanges, or refunds, feel free to contact us at [email protected] or by phone at +44 7492 070403.